Introducing Quentin Addison

Quentin has 25 years experience as a Manager and Consultant in Operations and Service and Support roles, in ICT environments over 34 years.  He has made a successful career out of improving operational and service support areas in education, public and corporate sectors including University of Wollongong, Department of Land Administration (W.A), Bank of Melbourne and Telstra.

The foundation of Quentin’s organisation improvement expertise is his experience of managing large operational and technical support teams responsible for availability and performance of business-critical systems.  In these roles, Quentin has developed an intimate understanding of the dependence business has on technology, and of the issues facing business as technology enabled change is deployed.

Through formal study, Quentin has extended his natural skills in developing people and helping them to understand and respond to the responsibilities and opportunities in their job roles.  His strong organisation improvement and people development skills are founded in:

• A belief in and continuing effort to successfully encourage acceptance of responsibility by individuals and teams to achieve jointly agreed goals;

• Coaching and mentoring, to create an environment in which individuals are able to acquire skills and knowledge and recognise the value of continuous education;

• Counselling and communication based on an empathetic approach to organisational, group and individual  issues, focused on creating a conflict free space in which they may be addressed.  Quentin’s over-riding objective is to enable consideration of alternatives and the development of effective solutions. 

Quentin’s well developed management skills and attributes include:

•  Action: Quentin is action oriented, with an analytical and direct approach to problem resolution that addresses the immediate issue and also seeks to determine the underlying causes or processes requiring improvement.

• Evaluation and Problem Solving: He responds positively to challenge and has an analytical and direct approach to problem resolution.  He evaluates all elements to provide a comprehensive and detailed picture, which focuses on the immediate difficulty and also seeks to determine the underlying causes or processes requiring improvement.  His attention to detail is an asset.

• Observation: Quentin has learned much from observing environments, interactions and individual and group behaviours.  His studies at Swinburne and Group Relations consultancy workshops and programs have added to his understanding, awareness and ability to work positively with individuals and groups. 

• Coaching and Mentoring: Quentin regards this as a very important component of his style of working.  He aims to create an environment in which individuals are able to acquire skills and knowledge, both directly (teaching/learning) and indirectly by suggesting strategies from which the individual or group may choose.

• Service: Quentin focuses on understanding the primary task or objective and has a strong commitment to achieving goals and providing a level of service commensurate with the task objective.  He expects and achieves similar commitment from all involved.